Shipping Policy

Last updated: January 2026

This Shipping Policy applies to all orders placed through the Orange Sports Shopify store at https://orangesports.com.au/. Please read this policy carefully before placing an order.

1. Order Processing Time

·         All orders are processed within 1–3 business days (excluding weekends and public holidays)

·         Once your order has been processed, you will receive a shipping confirmation email with tracking details

·         During peak periods, promotions, or sales, processing times may be slightly extended

2. Shipping Locations

We currently ship to: - Australia-wide

If international shipping becomes available in the future, this policy will be updated accordingly.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout based on: - Delivery location - Package weight and size - Selected shipping method

Any applicable shipping fees will be clearly shown before you complete your purchase.

4. Estimated Delivery Times

Estimated delivery times (after dispatch) are as follows:

·         Standard Shipping: 3–7 business days

·         Express Shipping: 1–3 business days (if available at checkout)

Delivery times are estimates only and may vary due to courier delays, weather conditions, or other factors beyond our control.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress through the courier’s website.

If you do not receive tracking information, please check your spam folder or contact us.

6. Delivery Issues

a) Delayed Deliveries

While we work with reliable shipping partners, delays can occasionally occur. Orange Sports is not responsible for delays caused by: - Courier or postal service disruptions - Incorrect or incomplete delivery addresses - Natural events or circumstances beyond our control

b) Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned to us due to an incorrect address, re-shipping fees may apply.

7. Lost or Damaged Parcels

If your order arrives damaged or is lost in transit:

·         Contact us within 7 days of the expected delivery date

·         Provide your order number and any supporting photos (if applicable)

We will work with the courier to resolve the issue and arrange a replacement or refund where appropriate.

8. Authority to Leave (ATL)

If you select or allow Authority to Leave, Orange Sports is not responsible for lost or stolen parcels once delivery has been confirmed by the courier.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:

Orange Sports
Website: https://orangesports.com.au/
Email: orangesportsaustralia@outlook.com

By placing an order on our Website, you agree to this Shipping Policy.